đźš« No refund for incorrect details entered by the customer.
If a top-up is delivered to the wrong Player ID / Zone (Server) ID because the details were entered incorrectly during checkout, the order is considered successfully delivered and is not eligible for refund or replacement.
Overview
Digital goods (in-game currency, passes, vouchers) are delivered electronically and may be consumed instantly in the target game account. To protect customers and prevent abuse, we apply a strict refund policy aligned with digital-goods best practices.
Tip: Always double-check your Player ID and Zone/Server ID before paying. If you’re unsure, contact support and we’ll help you verify.
Refunds are eligible when
You made a payment, but no delivery was made within the stated time and it’s confirmed on our side.
We charged you twice for the same order.
The transaction was charged but failed on our provider and we cannot fulfill it.
We delivered a different product than what you ordered (our mistake).
Refunds are not eligible when
The Player ID or Zone/Server ID was entered incorrectly by you (wrong delivery).
The order was already delivered to the game account.
You changed your mind after successful delivery.
Promotional/discounted items where terms state “non-refundable”.
Suspicious, fraudulent or chargeback-related activity is detected.
Cancellation
Before payment: You can cancel anytime.
After payment but before processing: Contact us immediately; if we haven’t started processing, we will cancel and refund.
After processing started / delivered: Cancellation is not possible.
How to request a refund
Prepare your details: Order ID, payment reference/UTR, Player ID & Zone/Server ID, purchase time, and a brief description.
Contact us via WhatsApp or Email (below) within 24 hours of the issue.
Our team will verify with payment records and the game provider logs.
If eligible, we’ll process a refund or reversal. Otherwise, we’ll provide the proof/status of delivery.
Refunds (when approved) typically reflect within 3–7 business days depending on your payment provider/bank.
For every completed order we maintain internal logs (time, product, Player ID, provider response). On request, we can share delivery confirmation evidence with sensitive data redacted.
Chargebacks & Fraud
Unauthorized chargebacks after successful delivery may result in account restriction and blacklisting. We recommend contacting us first to resolve any issue quickly and fairly.
Updates to this Policy
We may revise this policy to reflect changes in our processes or provider requirements. The latest version will always be available on this page.